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BEFORE you contact us, here are some answers to common questions :)When will I receive my tracking number?You will usually receive your tracking number within 1 to 2 days.Why isn't my tracking number working?It may take up to 5 days for your tracking number to activate once you receive it.How fast is the delivery time?7-30 DaysWhat is the exchange/return policy?We value our customer experience. If you have any problems with our products, we will gladly fully refund you.